Refund and Return Policy

Thank you for shopping with . We are committed to ensuring a pleasant and satisfying shopping experience for all our customers. Please take a moment to review our Refund and Return Policy to understand your rights and responsibilities regarding returns, refunds, and exchanges.

1. General Policy Overview

At [Your Store Name], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund, depending on the circumstances and the type of product purchased.

We accept returns within [7/14/30] days from the date of delivery. To qualify for a return or refund, items must be in their original condition, unused, and in the original packaging with all tags, labels, and accessories included.

2. Eligibility for Returns

You may return an item if:

  • It was received damaged or defective
  • You received the wrong item
  • The item is unused, unworn, and in the original condition
  • It is returned within the specified return window (e.g., 14 or 30 days)

Items that cannot be returned include:

  • Items marked as “Final Sale” or “Non-returnable”
  • Customized or personalized items
  • Perishable goods (food, flowers, etc.)
  • Intimate or sanitary goods (e.g., undergarments, beauty products)
  • Gift cards or downloadable software

3. Process for Requesting a Return or Refund

To request a return, please follow these steps:

  1. Contact Customer Support:
    Email us at [your support email] or visit the Returns Center on our website. Provide your order number, a description of the issue, and clear photos (if the product is damaged or incorrect).
  2. Receive Return Authorization:
    Once your request is reviewed, we will issue a Return Authorization Number and provide return instructions.
  3. Ship the Item Back:
    Pack the item securely in the original packaging and send it to the address provided by our team. Include your Return Authorization Number inside the package.
  4. Inspection and Processing:
    Once the item is received, our team will inspect it and notify you via email regarding the status of your refund or exchange.

4. Refund Methods

If approved, your refund will be processed via the original payment method. Refunds typically take:

  • Credit/Debit Cards: 5–10 business days
  • UPI/Net Banking: 3–7 business days
  • Digital Wallets: 1–3 business days

Note: Shipping charges, if applicable, are non-refundable unless the return is due to our error (damaged or wrong item sent).

5. Exchanges

If you received a defective or incorrect item, we’ll gladly exchange it for the correct one at no additional cost.

To initiate an exchange:

  • Contact our support team at [support email or number]
  • Provide your order details and reason for the exchange
  • We will ship the replacement item once the original is returned and inspected

Please note: If the replacement item is out of stock, we will offer a full refund or allow you to choose an alternative item.

6. Cancellations

Orders can be cancelled if:

  • The request is made before the order has been shipped
  • The item is not part of a custom or made-to-order category

To cancel an order, contact us immediately at [support contact]. Once an order has been processed or shipped, it cannot be cancelled and must follow the return process.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  1. Take clear photos of the packaging and damaged item(s).
  2. Contact us within 48 hours of delivery with your order number and photos.
  3. We will offer a replacement, refund, or credit based on the situation.

We reserve the right to deny a refund or replacement if adequate proof of damage is not provided.

8. Return Shipping

Customer Responsibility:
If the return is not due to our error, the customer is responsible for return shipping costs.

Company Responsibility:
If the return is due to a mistake on our part (wrong item, defective item), we will cover the cost of return shipping or arrange a pickup.

Use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of your returned item without tracking confirmation.

9. Refund Delays and Issues

If you haven’t received your refund within the expected timeline:

  • First, check your bank or payment service account.
  • Then contact your credit card company or bank—processing time may vary.
  • If you’ve done all this and still haven’t received your refund, please contact us at [support email].

10. Gifts and Promotional Items

Items received as gifts can be exchanged or returned for store credit only. Free promotional items are non-refundable and cannot be returned unless defective.

11. International Returns

For international customers:

  • Return shipping must be arranged and paid by the customer, unless the item is defective or incorrect.
  • Customs duties or taxes paid are non-refundable. You may need to contact your local customs office for more information.

12. Special Circumstances

We understand that exceptional cases may occur. If you believe your return or refund request falls outside our standard policy but still deserves consideration, please contact our support team with full details. We aim to handle each issue with fairness and flexibility.

13. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

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